Company does not allow the Vehicle to be used to carry pets, goods or any other object which can annihilate the upholstery/any of the vehicles. In such event, the User will be charged on the actual cost towards repairing/cleaning of interior / exterior of vehicle.
Replacement Vehicle shall be provided in all such cases where in a Vehicle develops mechanical error and restrain the User from its use. In a case, where in Vehicle develops such error outside the city limit, replacement Vehicle will be provided at the earliest.
For Chauffeur driven cars, fuel & Maintenance are inclusive of the selected rental package.
Reservation can be cancelled through Website, Mobile APP or E-mail
Extra Hour will be applicable after 30 minutes over the basic package selected by the user.
1. Charges made will be refunded if the amount is found to be wrongly charged and/or charged multiple times by mistake. 2. The charges will be refunded as per the cancellation policy. 3. Refund will be made as per the transaction method, and will be refunded within 5-7 working days after deducting transaction charges.
Extra Usage Policy
Chauffeur Drive Rentals:
Airport & Railway Transfer: If the transfer time exceeds 3 hours and 50 Kms., than extra amount will be charged for any extra usage.
Outstation Travel: Outstation Travel does not include one way rentals and Kilometres will be calculated from the city of origin.
If the travel exceeds 250 kms in a day then extra kilometres will be charged.
If the travel exceeds beyond 24hrs then and extension of 1 hour is available to the guest with no extra charge. Post extension 1 day rental will be charged.
Local/Within City Travel: If the travel exceeds beyond the booked package the customer will be billed for extra usage. Extra usage will be billed on extra hour rate of the booked car category. Any usage beyond the packaged KM in the hour will be billed at extra KM rate. Illustration:
Guest books a ride for 4 hours/40 kms (refer below example) Car Booked: Honda City Extra Hour rate (includes): INR 300 Extra KM rate: INR 30
Note: To cancel a booking, guest needs to Sign in to Deneb & Pollux account either through Deneb & Pollux Mobile App or Website (Denebpollux.com) with their registered ID and password and cancel a booking from the "Bookings" tab provided in the Dashboard. Also can be email i.e. firstname.lastname@example.org